REFUND POLICY

Last updated: May 14, 2026

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This Refund Policy explains how returns and refunds are handled for purchases made through Skynsy.

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Eligibility for Returns

We offer a 14-day return window beginning from the delivery date.

To qualify:

• Items must remain unused, unopened, and in original packaging

• Opened beauty, skincare, and cosmetic products are non-returnable unless damaged or incorrect upon arrival

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Defective, Damaged, or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery

• Provide photos and a description of the issue

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Eligible cases may receive a replacement or full refund at no additional cost.

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Return Shipping Costs

Customers are responsible for return shipping fees on non-defective returns.

If a return label is provided by Skynsy, return shipping costs may be deducted from the refund amount.

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Refunds

Refunds are processed after returned items are received and inspected.

Funds are returned to the original payment method. Processing times may vary depending on financial institutions or payment providers.

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Non-Refundable Situations

Refunds or returns may not be approved if:

• Requests are submitted beyond the 14-day return window

• Products have been opened, used, or altered

• Products are not in original condition

• Items are marked as final sale or non-returnable

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Exchanges

Customers interested in exchanging products for alternate variants may contact support. Availability may vary.

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Contact Us

For refund or return inquiries:

Email: support@skynsybeauty.com

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